Level of Satisfaction with Private Hostels around Knust Campus

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Author(s) Anthony Kwame Danso | Samuel Fiifi Hammond
Pages 719-727
Volume 6
Issue 3
Date March, 2017
Keywords Level of Satisfaction, Private Hostels, Campus
Abstract

The past few decades have witness tremendous increase in student population in the Kwame Nkrumah University of Science and Technology (KNUST). In an effort to address the above challenge of inadequate hostel facilities at the university, a number of private hostels have sprung up over the years on the university campus and the neighboring communities such as Ayeduasi, Kotei, Bomso and Kentenkrono. Despite the efforts by the university community and private developers to quantitatively address the accommodation needs of students, the quality of the facilities should also be given close attention. Quality housing provides the foundation for stable communities, social inclusion and enabling environment for students to study. In view of the above, this research was conducted to identify the level of satisfaction of students with registered private hostels facilities around KNUST campus. To achieve the aim of the study, questionnaires were designed and administered to 105 students to rate their level of satisfaction with the hostel under Building features; the Environment; the quality of Social amenities; and the management system put in place by the hostel operators on a 5-point Likert scale The data collected was analyzed using the Statistical Package for Social Science (SPSS) software. It was found that the students were satisfied with the design features of the building (e.g. room size, height, quality of ventilation in the room), social amenities and the neighborhood of the hostels. Despite the above, they indicated that some aspects of the management system especially the commitment of the hostel operators towards maintenance needs improvement. Based on the findings above, it was recommended that hostel managers should regularly conduct interviews with the students to solicit their opinions on the quality of the services provided to them. The findings from such an exercise will help to improve the design and management of their hostel facilities.

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