Young Tourist Perspective On The Service Quality Of Star Hotel In Bogor Tourism Area – Indonesia

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Author(s) Yohanes Sulistyadi | Fauziah Eddyono
Pages 669-677
Volume 6
Issue 2
Date February, 2017
Keywords Young Tourist, Perspective, Service Quality, Sustainable Hotel
Abstract

Bogor is one of tourist area located in the geographic area of West Java Province and adjacent to Jakarta (capital city of Indonesia). Cool natural condition surrounded by views of the hills and mountains with many historic heritage make this city has its own attraction to young local tourist from Jakarta and its surrounding. Today, tourism has become the most growing industry in the world. Similarly in Indonesia, already proved that tourism development in Indonesia in the last few years has shown significant contribution in national economic development that is as one of instrument of increasing state revenues. Hotel accommodation cannot be separated from tourism. Hotel is the main tourism superstructures. This research aims to measure level of satisfaction and interest of young tourist to service quality perceived by these young hotel guest/young traveler in star hotel in Bogor tourist area from their point of view. The analytical methods used are factor analysis method and importance performance analysis. Based on factor analysis method, it was discovered Hotel Service Quality Scale (HOLSERV) dimension proposal. These results suggest the need for collaboration between the operational strategy and management of human resources for the hospitality sector is able to sustain the tourism sector.

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