Developing Organization Citizenship Behavior of Employees in the Hospitality Industry through Organizational Culture, Emotional Intelligence and Work Motivation

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Author(s) Yohanes Sulistyadi | Kohar Sulistyadi | Fauziah Eddyono
Pages 567-578
Volume 5
Issue 11
Date November, 2016
Keywords Organizational Citizenship Behavior (OCB), Emotional Intelligent, Work Motivation, Organizational Culture
Abstract

The hospitality industry is one of supporting growth in the tourism sector. However, this times the hospitality business in the Asia crisis of resource with competitiveness. Superior human resources, with quality and competitiveness, in addition to master science and technology, it needed people who have a superior behavior, i.e., without coercion or voluntary work exceeds the demand. This behavior is known as organizational citizenship behavior (OCB) or extra role. This study aimed to test the theoretical model OCB through causal studies on business hotel in Jakarta to utilize their organizational culture, emotional intelligence and motivation. The study was conducted from October 2015 until December 2016 using proportional random sampling technique at Hotel Sahid Jakarta employee population and the data were analyzed by using path analysis. The study found that the OCB (extra role behavior) at a hotel employee can be obtained directly from the factors of organizational culture, emotional intelligence and motivation.
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